Contact Support
Need help with Farline AI? We're here to assist you.
Getting Support
Using the AI Chat (Fastest)
The quickest way to get help is through our AI-powered chat widget:
- Click the chat icon in the bottom-right corner
- Describe your issue or question
- Our AI will search help articles and provide instant answers
- If the AI can't resolve your issue, it will automatically create a support ticket for our team
Best for:
- Quick questions about features
- Step-by-step guidance
- Common troubleshooting
- Immediate responses
Email Support
For complex issues or direct contact with our team:
Email: support@farline.ai
We typically respond within 24 hours during business days (Monday-Friday).
Best for:
- Account or billing questions
- Technical issues requiring investigation
- Feature requests or detailed feedback
- Sharing sensitive information securely
What to Include in Your Support Request
Help us help you faster by including:
1. Clear description of the issue
- What were you trying to do?
- What happened instead?
- Any error messages you saw?
2. Steps to reproduce
- What actions led to the problem?
- Can you make it happen again?
3. Your environment
- Browser (Chrome, Safari, Firefox, etc.)
- Operating system (Windows, Mac, Linux)
- Any relevant project details
4. Screenshots or examples
- Attach screenshots if helpful
- Include your project definition if related to project planning
- Share error messages or console logs
Response Times
AI Chat: Instant responses Email Support: Within 24 hours (business days) Complex Issues: May require additional time for investigation
We'll always acknowledge your request and keep you updated on progress.
Common Issues
Before contacting support, check if these articles help:
- Getting Started with Farline AI - Basic usage and features
- Understanding Project Definition Structure - Project definition help
- Backing Up Your Projects - Backup and transfer
- Visualizing Projects with Charts - Chart troubleshooting
Feature Requests & Feedback
Have an idea to make Farline AI better? Use our feedback form to submit:
- Bug reports - Something not working correctly
- Feature requests - Suggest new features or improvements
- Suggestions - General feedback or ideas
- Questions - Get help with using Farline AI
Share Feedback or Get Help
Your submission creates an issue that we track and prioritize.
Security & Privacy
When contacting support:
- We'll never ask for your password
- Sensitive data is handled securely
- Your information stays private
- See our Privacy Policy for details
Urgent Issues
For urgent production issues affecting your business:
- Email support@farline.ai with "URGENT" in subject
- Include your account details and impact description
- We'll prioritize critical issues
Still need help? Click the chat icon or email support@farline.ai
Last updated: 2025-12-19